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Blackmagic/PAL/OSX 10.9 Bug

Last Updated: Apr 01, 2014 11:32AM PDT

UPDATE: This issue is resolved! Update Blackmagic drivers to v10.0.0 and Streambox Encoder to v3.161.(any)

Problem:

Audio sync errors when using a supported Blackmagic Input Device it feed PAL-format video into a Streambox Encoder product (Streambox HD/SD Hybrid Encoder or StreamboxME Pro) on a Mac computer running OSX 10.9 “Mavericks”.

Description:

Due to an error in the available Blackmagic drivers, and its interaction with OSX 10.9 Mavericks, any Streambox Encoder product will have audio sync problems.  

Solution:

None as yet; the problem is in the Blackmagic Drivers as they work with OSX, and is beyond Streambox’s control.  We have informed Blackmagic of the issue and await a new drive release for testing.  Currently the (bugged) version of the Blackmagic drivers are v9.3.3.


You can check this Blackmagic website for the most recent drivers:

http://www.blackmagicdesign.com/support

Contact Us

180e4daade570f7c917be88e4975d94b@streambox.desk-mail.com
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